Refund policy

I want you to be completely satisfied with your order and truly hope you'll love the item you purchased.  If you have any concerns about your item(s), please email hello@euforiajewelry.com. 

Returns:

Self Serve Returns - this is an option available to customers who have set up an account on www.euforiajewelry.com:

https://account.euforiajewelry.com

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, 
and then request a return.

1. Log in to your account: 
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification 
       code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return. 

If your return request is approved and requires shipping, then you receive an email with shipping instructions 
and a return shipping label. After the product is returned, you receive a refund.

The returns policy is 10 days from date of delivery - which means you have 10 days after receiving your item to request a return.  

Unauthorized returns are not accepted.  Please email hello@euforiajewelry.com to request a return authorization before mailing your item. 

To be eligible for a return, your item must be in the same condition that you received it, unworn with tags, and original packaging.

All items are subject to a 30% restocking fee.

Shipping and insurance charges are not refundable.

Please note:  

**Euforia Jewelry cannot offer refunds or replacements for any order (including shipping/insurance) when the wrong shipping address was given by the customer.**

Damages and other issues

Please inspect your order upon receipt and contact us immediately at hello@euforiajewelry.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Clear pictures of the issue will be requested.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Final sale items and gift cards are not eligible for return/refund.

Exchanges

The fastest way to ensure you get what you want is to follow the return process detailed above for the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

When your return is received, it will be inspected and you will receive an email letting you know if the refund can be approved or not. If approved, your original payment method will be automatically refunded within 10 business days. Please remember it can take up to a week for your bank or credit card company to process and post the refund and this is beyond our control.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@euforiajewelry.com.